DOGGIE DAYCARE POLICIES

Reservations

Although we will always do our best to accommodate everyone’s needs, we recommend placing your reservations in advance. Advanced notice will help to ensure your dog’s reservation in the event that our daycare facility is at capacity. As an added convenience, a regular daycare schedule can also be set up as a recurring reservation so we will always have your dog’s reservation set.

All owner’s and dog’s will book a meet and greet. At this time the dog will be evaluated and will have to pass a behavioral assessment prior to their first full day of daycare.  This is approximately 1-2 hours in length and is free of charge. If it has been over 1 year since your dog has been to daycare, they must be reassessed prior to returning.

To make a reservation or to set up your meet and greet, and assessment please call the office at (905)640-DOGS (3467) or email us at info@muttzwithmannerz.com

Cancellation Policy

Cancellation notification is recommended to be made at least 24 hours prior to service. Notification after 10am the day of service will still accrue a full charge for services. We understand that unforeseen circumstances do come up from time to time, however, because our daycare space is limited and we often have a cancellation list, we do ask that you inform us if your dog will be missing an appointment. We appreciate your cooperation in this matter.

Late Fees

If you are unable to collect your dog by the time we close, we would ask that you try to make other arrangements or inform us so that we can help to accommodate you. Owners picking up dogs after our closing hours will be charged a late fee of $1.00 per minute per dog. Repeat offenders may be charged up to $5.00 per minute.

Our daycare hours are as follows:

Monday – Friday 6:30am-7:00pm

Vaccinations

We require that all daycare dogs be current on their Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, and Bordetella vaccinations. Vaccinations must be administered by a licensed veterinarian a minimum of 48 hours prior to Muttz With Mannerz services being performed. Puppies over the age of 12 weeks must have their second set of vaccines along with Bordetella in order to attend daycare. Proof of vaccinations must be provided upon arrival or before first assessment day. Please be advised that vaccinations do expire, and our records will need to be updated periodically. In light of this, your dog may be asked not to return to daycare until vaccines have been updated and proof from a licensed veterinarian has been provided. Any exceptions must be discussed and approved by Muttz With Mannerz.

Parasites

We require that all daycare dogs be on a parasite prevention program prescribed by a licensed veterinarian, either monthly or seasonally (June-November). Please speak to your veterinarian about which treatment is best for your dog.

If at any time your pet is found to have fleas or ticks, we may provide appropriate flea or tick removal treatment at your additional expense, or we may terminate services until the problem is resolved so as not to transfer parasites to other clients.

Spaying and Neutering

We require that all dogs over the age of 6 months be spayed or neutered in order to be a part of group play. Puppies under the age of 6 months are permitted to attend daycare; however they will be restricted to solo activities until they have been fixed, unless otherwise advised by Muttz With Mannerz.

Leashes & Collars

We require all of our clients to be on flat leads. We will not accept flex leads and/or retractable leashes. All dogs will have all collars & leashes removed while in daycare to be returned to them upon pickup. We will house the leashes and collars in a container that is clearly marked with the dogs name and photo.

Pet Health/Behaviour and Safety

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

  •  All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 48 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in our care you may be asked to come pick them up.
  •  If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  • We may accept pets and administer routine medications for chronic conditions, but we are not equipped to care for acutely sick pets.
  • No aggressive dogs
  • All dogs must complete a 1 hour behavioural assessment (free of charge) prior to their first day of daycare.

 

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